The higher you go, the worse it gets. - Assistant Store Manager Operations Marshalls Employee Review

3.0
Feb 9, 2016
Recommend
CEO approval
Business Outlook

Pros

The people development classes you are sent to are fun. You get to meet a wide variety of people from different areas of your region. My staff for the most part, is pretty great.

Cons

No hours for associates. No support from HR. No support from regional trainers or managers. Little access to information or reports that you are told you need. Lots of confusion on what's the "right way" to do things. Training materials are outdated or non-existent.

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5.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great communication, teamwork, and organization

Cons

Strict work environment and hours

3.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The work is the same every day (at least for janitors), and you don't have many surprises. In my experience, there is a lot of leeway for who does what as long as it gets done. I don't personally mind helping out in all departments after I am done cleaning. Current store manager (not asms) is very nice and understanding.

Cons

The management (Assistant managers in my experience) is at each other's throats to be the best out there and suck up to the district manager. The pressure to coerce customers into buying into the TJX card is a bit much. It all trickles down to the front end, which then causes everyone to be unhappy. Compensation is low and raises are based on company loyalty first, then your efficiency.

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