Pros
I loved my managers and coworkers. I loved the social aspect of customer service. I enjoyed supervising and managing, as I have a knack for organization.
Cons
Upper Management only cared about how many credit cards you got. Doesn't matter how efficient, productive, etc., you were, if you didn't get those credit cards, it doesn't matter. Upper management was out of touch with the realities of running a store. They would come up with new procedures and protocols, and harangue us to use them, but they accomplished nothing except allowing the people at corporate to pat themselves on the back. In other words, they would focus on arbitrary details, such as what words or phrases to use when greeting customers, but totally ignored/dragged their feet when it came to fixing broken registers/equipment. Screwed up priorities. But honestly, I'm sure corporate knows it's cheaper and easier to harass hourly employees and blame them for a poor net profit, then to address the issues that truly affect customer service/satisfaction (registers that freeze, elevators/escalators that are broken every other week, no employees on sales floor cleaning/recovering/assisting customers because there's no payroll).They're gas lighting their employees.