A company that couldn't care less - Retail Sales Associate Marshalls Employee Review

2.0
Sep 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Awesome coworkers, but this depends on the store Pretty flexible with requests for time off if you're part time

Cons

They say they like to promote from withing but take forever to do so Higher-ups that don't work in-store have no idea how stores work Laughable raises and compensation Heavy push for the store credit card, which is an awful card you you get nothing for getting people to sign up besides being entered in a monthly raffle Employee discount is a joke Corporate employees who come in to shop (Only where corporate is in Eastern MA) are all full of themselves and think the company policies they make don't apply to them CEO gave herself a multimillion dollar raise and they company will barely pay employees more than 15k a year. District Managers like to cut payroll and expect more and better work out of fewer employees Company cares more about employee theft than customer theft Company wants everyone to be on alert for theft but would rather give in to thieving and abusive customers for "customer service" than do anything about the theft

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5.0
Mar 13, 2026
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CEO approval
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Pros

Easy job on a day to day basis

Cons

Can get busy some days

3.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The work is the same every day (at least for janitors), and you don't have many surprises. In my experience, there is a lot of leeway for who does what as long as it gets done. I don't personally mind helping out in all departments after I am done cleaning. Current store manager (not asms) is very nice and understanding.

Cons

The management (Assistant managers in my experience) is at each other's throats to be the best out there and suck up to the district manager. The pressure to coerce customers into buying into the TJX card is a bit much. It all trickles down to the front end, which then causes everyone to be unhappy. Compensation is low and raises are based on company loyalty first, then your efficiency.

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