Horrible management - Cashier Marshalls Employee Review

1.0
Feb 5, 2026
Recommend
CEO approval
Business Outlook

Pros

-Amazing coworkers -Nice break room

Cons

-Too much pressure to sign people up for credit cards with high interest rates for no additional commissions per card -Little support from management when dealing with unreasonable customers -Unrealistic expectations for customer service (managers will SEND CUSTOMERS TO MY REGISTER EVEN WHEN I DON’T PRESS THE CALL BUTTON OR I’M LEAVING TO USE THE BATHROOM OR LEAVE FOR THE DAY -Management will frequently leave the registers/back counter under stocked with supplies needed for me to do my job efficiently (lack of tape or paper to wrap fragile products, tagging guns, tickets, etc.) and give me grief for temporarily leaving to retrieve said items MYSELF -When dealing with difficult customers, management will throw me under the bus and make me look incompetent to give them what they want (ie: giving them a discount for an item that should not be discounted according to COMPANY POLICY, and apologizing to the customer even when I just told them that item couldn’t be discounted according to the policy. WHAT IS THE POINT OF HAVING A COMPANY POLICY IF COORDINATORS CAN JUST GIVE ANY ENTITLED CUSTOMER WHAT THEY WANT??? It shows a lack of respect and support for us Cashiers and throws us under the bus. I could get written up for a bad review from a customer for something like this even though I was doing the right thing!!!

Explore other reviews about Marshalls

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible scheduling that works well for students

Cons

dealing with difficult during holiday peak seasons

3.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The work is the same every day (at least for janitors), and you don't have many surprises. In my experience, there is a lot of leeway for who does what as long as it gets done. I don't personally mind helping out in all departments after I am done cleaning. Current store manager (not asms) is very nice and understanding.

Cons

The management (Assistant managers in my experience) is at each other's throats to be the best out there and suck up to the district manager. The pressure to coerce customers into buying into the TJX card is a bit much. It all trickles down to the front end, which then causes everyone to be unhappy. Compensation is low and raises are based on company loyalty first, then your efficiency.

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