Not the most challenging place for IT people - Senior Service Analyst Mars Employee Review

3.0
Dec 30, 2014
Recommend
CEO approval
Business Outlook

Pros

The HR department really cares about people and is constantly improving the workplace. The performance review process is thorough each year, with a focus on development. The salary is competitive but nothing unusual. You get to work with people from many countries if you're in IT.

Cons

It's decades behind in IT technology and only recently started to catch up. Each unit still behaves as a silo and even within teams, there is a dissonance between team members (global vs. local focus). You only get information if you' ve a relationship with someone, know somebody, etc. It' s a very social company and the perfect place for extroverts. Introverts will have difficulty with the open office space and the inconsistent information sharing. There is no global strategy besides very high-level points. In day-to-day activities, your local office is the one deciding things (and giving your performance review). The help-desk organization is really dysfunctional and serves a very small purpose, there is a lot of duplication of effort throughout the organization and teams that only do " supervision" work to close gaps that wouldn' t exist if the other teams had ownership and worked together. Too much management, very few skilled IT workers. Not a very good place to grow your IT career (unless you want to move from technical to management/supervision/liaison roles).

Explore other reviews about Mars

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place, great people, fun projects

Cons

Nothing huge comes to mind, overall stellar place.

4.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people who believe in a common mission. Strong leadership and support.

Cons

Budgets and decision making for technical programs are centralized at a high level with little to no consideration for how it affects individual programs and their unique needs. Heavy bureaucracy involved in setting up simple things.

See reviews by: Helpful|Rating|Date|All