Former Petcare Employee - Anonymous employee Mars Employee Review

4.0
Nov 26, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are so many pro's to working for the Petcare Division. The Mars 5 Principles truly guide the business as well as their mission for A Better World for Pets. The benefits are great with an excellent 401k, paid time off for vacation along with separate paid time off for sick leave, and holidays are paid. Even though I was hourly, the pay was above average for the industry. The company supports its employees with personal development and strives to help you grow into your next role. This was surprising to me as previous companies I worked for it was almost taboo to talk about what you would like your next role to be. The work environment is very inclusive and dress is business casual. If you work in the corporate headquarters, you even have the option to bring your dog to work with you. Benefits start on first day and the on-boarding process really gives you an in-depth look at the company and its values. They are very big on culture fit so strive to ensure that they hire people who can embody the 5 principles.

Cons

My second role in the company is where I unfortunately learned the con's of the company. My manager did not hold true to the 5 principles and unfortunately, played favorites. It is hard to succeed in a role when you are never praised for your work but told daily how you have failed. In the end, it all depends on how your department is perceived rather than keeping good talent around. It really saddened me to see that there was no consistency in good management. Additionally, mental health is not truly a concern for them despite what they would have you believe otherwise. It is ignored completely. Depression is perceived as someone "not engaged" and every associate (that I knew) who took FML leave for mental health reasons did not have a job when he or she came back to work.

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3.0
Jan 2, 2026
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CEO approval
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Pros

- Company car (fuel card, insurance, etc) - Good benefits - Great brand exposure/understanding of CPG sales at the retail level - Annual sales meeting is fun, but exhausting - Simple job

Cons

- Micromanaged by leadership (EVERYTHING is tracked) - Extremely repetitive work (not much freedom in creating your schedule, same tasks over and over, etc.) - Dealing with retail management. If you don't have respectful store managers, good luck. A lot of your KPI's are out of your control and your experience relies on your store. - As DOZENS of other people have said, this is a merchandising job - not sales. You are responsible for placing product on the sales floor after consulting with the store (basically asking management who only views you as free manual labor). There is no commission/incentive for producing positive results. - SEASONS: this is the reason why you have this job if you're working with the Walmart channel. You have unrealistic expectations set from leadership to pack out hundreds of heavy cases of candy each holiday season after begging store management for space to place it. Most of the stores' back rooms are a complete mess and a lot of your product is inaccessible. Long days are expected with no additional pay. - Work/life balance: It is frowned upon to work the bare minimum of 40 hours/week. Your stores get backed up while you're on PTO. Overall: an okay role This isn't a bad job by any means, you just need to know what the role entails before taking this job. You need to relocate for any future opportunities within the company.

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Mars Response
5mo
Thank you for taking the time to write your review. We’re sorry to hear your experience with us has not been positive. We aim to support our Associates in every way throughout their time with us and are committed to their wellbeing and development. Please reach out to the independent, confidential team at ombudsman@effem.com, and we look forward to discussing this further.
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