Mixed - Shop Floor Assistant Lush Employee Review

3.0
Oct 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Pension scheme Internal promotion is encouraged Active campaigns for positive change LGBTQIA+ safe employers Adjustable for employee accessibility Flexible hours 50% off almost all products + loads of freebies at close Long lunch breaks Good as a flexible, short-term job if you're suited to the 'Lush culture'

Cons

Commitment to the brand can lean towards the...intense Experience can be positive but down to luck who your managers/supervisors are - one former employee was a bit of a bully. Have to approach all shoppers - even if they're clearly uncomfortable being approached Corporate goals tend to overshadow personal needs - claim to be accessible employers and can be but also tend to be limits to what they're willing to accommodate long-term - again, depends on the team you land with. All SFA positions are part-time (or were when I worked there)

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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