Burn out - Store Manager Lush Employee Review

2.0
Aug 24, 2024
Recommend
CEO approval
Business Outlook

Pros

the ability to build an incredible and unique team. every day is unique and a different challege slightly higher pay that other retail management roles.

Cons

The warehouse staff have high turnover, and this means product formulation fluctuates dramatically. Product comes to the store damaged or disgusting. the NSW state manager is one of the most useless people I have ever met. The region suffers under her leadership. The company mindset is cultlike and insulating. There is limited help by the other managers as #1 they are all also burnt out, or #2 they love the company to an insane amount and that means any issue you may face is a weakness on your end, and there could not be fault of the company. Nepotism is also a major issue, but as that is quite literally the foundation of the company, this is to be expected (thanks Mark Constantine) while the pay is higher than other companies, it is not enough for the strain it provides. you must work outside of work hours or else you fall behind.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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