Good but stressful depending on the store - Sales Assistant Lush Employee Review

4.0
Apr 4, 2024
Recommend
CEO approval
Business Outlook

Pros

You meet mostly great customers teamwork is what makes the team most staff are kind and helpful Lush pays London living wage

Cons

Supervisors are encouraged to monitor you and your sales tactic and also to tell you to approach customers, that is stressful cause you know you are being watched. Lush as a whole can sometimes feel a bit cult-like managers from store to store vary in management style so you're lucky if you end up in a more relaxed and easygoing store. Would never recommend for anyone to work on Oxford street.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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