Great job let down by poor management practices - Supervisor Lush Employee Review

3.0
Mar 20, 2023
Recommend
CEO approval
Business Outlook

Pros

- Generous staff discount - Atmosphere in store was lovely - Made some great friends in the team - Products were really fun to demo - I loved doing consultations, particular on skincare

Cons

Extreme favouritism from upper management - our Trainee Manager was passed over for Store Manager role despite running our store well for 6 months by herself. Middle management in store showed favouritism - their friends were allowed to do no work with nothing said, while other, hardworking staff were held to different expectations. Barely any training for new supervisors - several staff in my store suffered with MH issues and I wasn't properly equipped to support them which led to severe issues with my own MH. No HR support - Staff member was verbally abusive to me and 2 other supervisors and escaped a disciplinary with no warning and no further action. Having to push sale of products on customers that weren't suitable for them purely to reduce wasteage.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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