avoid! - Anonymous employee Lush Employee Review

2.0
Sep 19, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good discount okay pay most sales staff are friendly

Cons

extremely cliquey higher management (all of them are either related or best chums and have worked there for years) favouritism by higher management expectations of staff is too high (they pull you to the side or off the shop floor to criticise your sales techniques almost every shift and pick on the tiniest details) mgmt refuse to push HQ for CCTV to be installed (the amount of times staff would be assaulted or harassed by the public was awful and with no cctv, the police can’t help) have to put on fake smiles unhygienic conditions in the back of house, never on top of keeping the place clean and tidy

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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