Great company, fab ethics but inside the workplace that doesn't transfer. - Sales Assistant Lush Employee Review

4.0
Mar 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Friendly team and MOST of the management were great, amazing discounts and benefits, great rate of pay for what you do and a lovely atmosphere in store. They have a fantastic feedback system in place.

Cons

Some managment had a lot of favouritism or dislike for certain individuals. I was told on my 3rd shift (having worked less than 9 hours there at this point) that it was *really bad* that I didnt. know all the ingredients and properties in a certain product off by heart. This really brought me down, as I was trying very hard. There is a lot of strain on you, I have been told by colleagues that there is a lot of bitchiness behind the scenes. Everything you do, say, every move you make, is put down in a log and kept on record - which isnt a bad thingnuntil you're criticised for taking too many water/toilet breaks. It is certainly not an easy job, and while it isnt a hard job there is a lot of pressure.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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