Fun but cliquey place to work. - Sales Assistant Lush Employee Review

3.0
Mar 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Free out of date products The smell Getting to dress up and wear lots of glitter The discount Getting paid to play with bubbles and bath bombs The pay

Cons

Very cliquey, I was on the same contracted hours as a couple of others and was given half the hours every week, where as they got a lot more, as I wasn't in the right friendship group. I'm not a flamboyant kind of person, I was constantly taken out the back and told off for not being overly bubbly. Being spoken to like a child by colleagues and management. The sales techniques are too full on, many customers would shout at you because they wanted to be left alone. A few customers spoke to me about how nice it was to talk to someone who wasn't shoving products down their throats.. and then a few minutes later I'd be taken out the back by a supervisor and told I didn't do a good enough job. Constantly nagged to sing and dance in the shop, I never sing in front of anyone! Let alone at work. On my second to last shift I was told to study some ingredients. I pointed out I was leaving, and was told if you don't study these ingredients then I will send you home unpaid and don't bother coming in tomorrow. Still having issues with payroll and I left a while ago!

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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