Bad culture, don't express an opinion and don't expect progression - Anonymous employee Luno Employee Review

2.0
Mar 28, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salaries are competitive for some roles

Cons

Working at Luno is more about who you know than what you know. The decision making in Luno is made by a select few, these are those who are either in favour or have served time rather than those who might have more knowledge or skills to make those decisions, don't try to express an opinion to these select few as it will fall on deaf ears, either that or you will forever be the person who didn't agree. Luno has people working in roles they do not have the experience or qualifications for and simply are there on good terms, this sets a bad example for those who truly want to progress as there is no example of 'hard works pays off'. Luno would like to be seen as a company who 'works hard, plays hard' the truth is no one wants to spend time together outside of working hours, if we do it is forced fun and not enjoyable. The HR department is questionable and not open to feedback or ideas, neither do they hold a very open view on the world. Travel is expected but also expected to be done in your own time, flying on weekends for long periods of time is expected and you won't be given days back for this. The only benefit offered is a free lunch that you are expected to eat in the office at the same time as everyone else within a twenty minutes slot, it is frowned upon if you expect to go outside or make any plans at lunch.

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Luno Response
7y
Hi there - Marcus here. I'm truly sorry to hear that this is what you are experiencing at Luno. As we are scaling we are trying really hard to foster a culture of feedback, where Lunauts can raise concerns in a way that allows us to do something constructive about it. These things are typically much better discussed and dealt with in person, so if you are open to it, please reach out to me so that we can set up some time to talk and address your specific concerns.

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Pros

Great culture to not work overtime.

Cons

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Luno Response
2y
We greatly appreciate you taking the time to share such a positive review of your experience with Luno! Culture is central to everything we do and we're very pleased to hear that you are enjoying it!
5.0
Oct 9, 2023
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CEO approval
Business Outlook

Pros

Great Culture miss everyone in ZA and the US.

Cons

None would work for them again in a heartbeat.

2
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Luno Response
2y
Thank you so much for your kind words! We miss everyone to, and your presence was an important part of our wonderful culture. The positive relationships and connections we've built here mean a lot to us, and it's always great to know that you look back fondly on your time with us.
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