Pros
Flexibility to solve customer issues, even when they are absurd in nature. Proximity to home, co-workers, fixed schedule for the most part, 401K, bonus (if you ever see it)
Cons
Computer systems are from 1980, no they are literally from 1980. Call IT go through the prompts and then you get a message that all lines are busy please call back again later. (If I didn't need help now I wouldn't have called). Corporate Americana, still have to deal with the good old boy's network. They hire from other retail fields as lateral hires, most of those hires have a lifespan of 18 months. Home improvement retail is completely different from Target, Best Buy and many of them can't grasp the product knowledge needed to run a store. Stock price has fallen quicker than the Titanic. Retire rich used to be their motto.