Pros
An environment where it's easy to interact with guests and make them happy. Learning about candy varieties around the world.
Cons
Compensation is low for the level of responsibility expected, and stores are frequently understaffed, leaving employees alone for long periods without proper support or break periods. District-level leadership often supports store management that is disengaged from day-to-day operations. Managers frequently remain in the back while frontline staff handle the bulk of the workload, which contributes to burnout and poor morale.
Inventory practices are also a problem. The pallet system makes proper rotation difficult and has led to frequent expired products, creating unnecessary waste and additional stress for employees expected to manage the consequences.