Driveway: Don't Expect Anything but Disappointment - Customer Service Agent Lithia & Driveway Employee Review

There are technically two companies, Lithia and Driveway. Lithia itself is decent with very good benefits and what seems to be a good culture. I would recommend working with Lithia at one of their dealerships. Driveway, specifically its Plano, TX center, is nothing but a toxic dumpster fire. The pay is the only decent thing about working for Driveway, $22 an hour but no bonus pay, they took that away. Upper management does not care for or appreciate the employees and only sees them as a number, but they definitely do show favoritism. They know that there is no morale and that the work environment is toxic but they turn a blind eye to it. As soon as you are out of the two-week training period, you are automatically set up to fail. You won't receive incoming sales calls and the leads that are given to you are from the bottom-of-the-barrel section but you are still expected to make 20 sales a month. Even though you aren't given the tools to succeed, you can absolutely expect to be written up and even terminated for low performance. There are far more issues that would end up turning this review into a novel. Please save yourself the anguish and don't even give Driveway a chance because they certainly won't give you one.