Bad Customer Service - Driver Lalamove Employee Review

2.0
Mar 22, 2019
Recommend
CEO approval
Business Outlook

Pros

I just started lalamove and compare to many other platforms such as Grab, Bungkusit etc. This is something new and convenient. Definitely an upgrade and better than what existed here. (Working in Kuala Lumpur/Selangor)

Cons

The customer service for Driver is extremely bad. Never encounter something such as this. Even there is easier platform to contact which is whatsapp. But their replies never read our inquiry and simply reply repeatedly.

avatar
Lalamove Response
7y
Hi there, thank you for your review. Well noted the positive feedback about our service and sorry to hear that your Driver customer experience has been sub par Customer Service is a top priority for us and we would like to hear more feedback from about your experience as we are constantly looking to improve and better ourselves. If you wouldn't mind sending more details about this to feedback@lalamove.com we will make sure that someone gets in touch with you ASAP to see what we can do. Thanks for your support along the way.

Explore other reviews about Lalamove

5.0
Sep 18, 2025
Recommend
CEO approval
Business Outlook

Pros

company is create with many opportunities for innitiatives

Cons

the team is still at a very early stage

1.0
Nov 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Nothing is pros in this company.

Cons

If you're considering a role within the Data Analytics team at Lalamove, my advice would be to seriously reconsider. Senior management lacks a technical background and has no understanding of the core aspects of data analytics, including coding and technical processes. This lack of technical expertise leads to poor decision-making and a general mismanagement of the team. Moreover, management style is abrasive and unprofessional—People have tendency to publicly humiliate employees without cause, fostering a toxic work environment. His temper and inconsistency in leadership create a high-stress atmosphere that discourages collaboration and personal growth. Overall, the combination of poor technical understanding and toxic leadership makes this team an unhealthy place to work. I would strongly advise against accepting an offer to join this department.

6
See reviews by: Helpful|Rating|Date|All