Good coworkers, subpar raises, limited opportunities beyond helpdesk. - IT Support Specialist Kroger Employee Review

3.0
Jan 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive managers and coworkers. Decent benefits. Good work life balance.

Cons

Subpar raises, and limited opportunities to move up from the helpdesk. Simply not enough openings. Easy to get stuck there for a long time. Often there are big moves to let go of top paid talent or pressure into early retirement and replace with contractors. Overall quality of support has suffered. Store employees complain about this.

Explore other reviews about Kroger

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Quick interview process Supportive team

Cons

Confusing senior management/people Reduced hours

3.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

• Generally work with fantastic people. • Work is not difficult, and time flies when busy. • My bosses collaborated with me to create a schedule that worked, as I often had other commitments. • Overall, a pleasant work experience most days. Get good at what you do and you'll do fine.

Cons

• Some of the senior management was less friendly than others - as to be expected. • Days were very volatile; some could be extremely easy, and others could be a nightmare. • Scheduling was kept rather limited; although I was able to get the hours I wanted, often times management would look to cut hours from departments whenever possible, leaving less support.

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