Unfriendly, unwelcoming, and spiteful - Administrative Assistant Keller Williams Employee Review

1.0
Jul 14, 2014
Recommend
CEO approval
Business Outlook

Pros

OK pay. Free classes that were sometimes interesting.

Cons

My review is coming from someone who worked as an administrative assistant for a well-respected team at KW. The agent(s) I worked for were unfriendly, unwelcoming, and spiteful. I could not believe how much other agents admired this team considering that when anything ever went wrong, they would bang their fists on the table numerous times like spoiled toddlers. I was hired for the position after emphasizing that fact that I had no background in real estate. Although they stated they were OK with this, I received scant and rushed training which practically set me up for failure. While asking questions and trying to adapt to the new work environment, the agent(s) completely ignored or rolled their eyes at me for not knowing something I was never informed about. So much for a "helping-hand" culture. This is a company that stalks property owners by calling them daily and begging them to allow them to sell their home. Everyone in this company is OLD (40+) which isn't necessary bad -- however it makes for a very old-fashioned, backwards thinking culture. There is no age diversity; at least not at this KW chapter. Also, the storefront's colors (black background with red and white lettering) make it look like a tattoo parlor. Yuck.

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5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent training programs. Company culture & transparency. Command CRM software is effective. Worldwide agent connections.

Cons

My market center experienced high team leadership turnover. Not a big problem for agents but maybe for admin. workers.

2.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The tech stack is approachable and easy to work with, and the company offers strong flexibility through remote and hybrid work options, supporting a healthy work-life balance.

Cons

Career growth feels largely dependent on personal relationships with upper management rather than transparent performance metrics or defined advancement paths. Job descriptions and salary ranges lack clarity, making it difficult for employees to understand expectations or long-term opportunities within the organization. There is little to no investment in employee development—no meaningful education budget, limited financial support for professional growth, and few structured career progression initiatives. The company also appears to struggle with its overall identity, both internally and externally. It is often unclear whether the organization sees itself primarily as a technology company, a real estate company, or a CRM/platform business monetizing agents through various add-on products and services. This lack of strategic clarity can create confusion around priorities, culture, and long-term direction.

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