HORRENDOUS PLACE TO WORK. NO RESPECT. - Sales Assistant KIKO Employee Review

- The 20% employee discount you get given is rationed, you'll have a certain amount per 'term'. even so, when new collections are released (all the time) you're expected to wear them daily.... but you're not paid to come in early to put them on therefore your only option is to purchase (or come in early to apply with no extra pay), which makes the discount feel very minimal. - During my time at Kiko I've experienced lots of different types of area manager/product trainer (I use that term lightly because in over a year I've never even met / seen the product trainer. So that means little to no detailed training for me) therefore, when, as a sales assistant on 0 commission, I am asked to push a certain product so we can sell a certain percentage, I am improvising off of a badly translated information booklet and no demos... this makes it so hard to get excited about the products and know them in depth and consequently very hard to push. Funny thing is when the managers do eventually bother to come around they quiz you on the products and you'll get sarcastic responses and dirty, condescending looks if you don't know the answer. It's very rare in this company for the management teams to accept responsibility for anything that goes wrong. Including the lack of product knowledge. - Nobody knows what they're doing!!!! If we ever have management in we are constantly told 10 different, contradictory pointers e.g. "sit more people down for applications", "you're sitting too many people down", "sit people down for at least 20 minutes to properly up sell a product", "only sit people down for 5 minutes", "don't do a full face on someone who doesn't look like they're going to purchase" - (how do I judge that?), "you should have at least 2 appointments booked in per day", establish your brand and what you want out of it before you even open your stores, it's that simple! - Brand is not on trend, they have begun paying bloggers large sums of money to promote collections which aren't selling well / have been made lazily and with apparently no knowledge of the current market/ demand. - Lots of the area managers have a massive complex whereby they seem to think acting like a hard faced, pushy, inhuman woman will get the results they 'need' to impress whoever's above them. If Kiko as a brand were compassionate, understanding, motivating, and had any exciting ideas whatsoever, they would achieve great things. Unfortunately due to recent changes in the company anyone with an ounce of personality has been removed. (or paid off) - Area managers have been known to say things such as 'i wish i could shoot everyone who works in your store' (with regards to us not selling enough of the required collection despite working very hard each day), 'you're not going to cry are you?' (in response to an employee who's going through an extremely hard time and said she was struggling with the pressure) I'm utterly disgusted by the way this company has gone from a positive, nurturing environment into a hard selling, nasty, sneaky, backstabbing place to work. The women who I worked with in my team were all brilliant, confident, hard working, wonderful people with a passion for the brand. Nearly all of us have been driven to tears by the lack of respect shown from high up in the company and people's confidence and self esteem have been ripped out from underneath them. Good luck to the brand in the future, I hope you go back to where you started out.