Don't recommend it - Customer Service Specialist Johnson & Johnson Employee Review

1.0
Mar 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Vacation bonus Extra legal prima Meal bonus

Cons

*The workload is excessive and poorly distributed. *Month-end closing is particularly brutal, you're expected to stay 5+ hours after your shift for an entire week with no overtime compensation. *The operation is highly disorganized, and there is a clear lack of accountability. Long-standing issues are never resolved at a structural level, yet employees are held responsible when things go wrong even for processes that fall outside the scope of work. If something fails, it's always your fault. *Base salary is below market, with annual increases capped at a very low ceiling. *There are no real opportunities for professional development or upward mobility within the organization. *Despite being listed as a hybrid role, there is no formal remote work policy. Attendance twice or three times a week is mandatory with little flexibility.

Explore other reviews about Johnson & Johnson

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The size of the organization provides opportunities to continuously grow your career.

Cons

As a large matrixed organization, innovation speed can be slower than smaller companies or start-ups.

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The colleagues I worked with were great, friendly, helpful. Because the colleagues were great, I'd love to work there full-time, but this was a short contract.

Cons

The supervisor I was ultimately working for had never worked in digital-related products, in which I had decades of experience. He seemed to be unaware of what every colleague would be telling me (I was interviewing colleagues using a software the manager was intending to propose use for firm-wide). Both the colleagues I interviewed, and the internal technical staff I was speaking with knew the project would not function as he seemed intent on ... forcing(?) it do so. I gave him the resulting report of its users' feedback, and I was finished with my contract. He had gone through 2 other women in this same role, already. And he hired a male after me who delivered esentially the same results. Because I wasn't there, I have no idea of the dream outcome this manager attained, or switched to, later.

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