Very toxic - Customer Service Representative Johnson Controls Employee Review

1.0
Nov 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Before COVID the companies 401k match was great!

Cons

One of the company’s core values is Integrity, but it’s not displayed when employees are involved. Their focus is on the customers, not respecting the fact that their employees are internal customers. The majority of employees are suffering from anxiety or some other mental condition because of the toxic environment. New hires are being hired on receiving higher pay rates then tenured employees. Management is involved in a big sex scandal. Favoritism is shown to those who agree to sleep with management. Employees with disabilities are harassed by management. Employees are demeaned and sometimes bullied by management. When management is reported for bad behavior, the employee is black balled and often ends up fired.

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5.0
Jun 8, 2026
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Pros

Fantastic pay for the area and great leadership

Cons

No major cons at the time

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, good PTO and benefits

Cons

Everything else. ZERO training. They hand you a laptop (which is garbage) and say good luck. There is no "team." Everyone is on their own. The senior techs all reached their peak 20 years ago and don't even know what BACnet is. The bureaucracy is unbearable. Ordering a simple part is nearly impossible. There are so many apps you have to check in on everyday and they care more about those metrics than they care about the service their customers are receiving. If you want to get your butt kicked everyday with zero support at a company that specializes in taking advantage of their customers, this is the job for you.

1
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Johnson Controls Response
1mo
Thank you for your honest feedback as a Controls Service Technician. We strive to create a workplace where our core values of integrity, collaboration, and innovation are lived out and where employees feel valued and supported. We apologize if this was not the experience you had with us. Your input will be shared with the appropriate individuals to address your concerns.
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