Amazing job - Airport Operations Crew Member JetBlue Employee Review

5.0
Oct 24, 2023
Recommend
CEO approval
Business Outlook

Pros

I love worked for this company since they are an amazing company and they make you feel like family. I Love having interactions with customers and help them to get their necessities from buying the tickets to help them to get onboard in the aircraft making sure they feel comfortable and follow all safety protocols.

Cons

Never find anything that I never unliked from the company, some time we get customers that are nervous or anxious and they come a little bit frustrated but that’s a normal reaction when you fly and nothing better to put yourself in their shoes and try to ,are then feel relax and comfortable of the kind of situation the have. Most of the time they get frustrated when flights get cancel or delay. Unfortunately we are not in control of this particular situations when comes to weather events or mechanical issues on the aircraft.

Explore other reviews about JetBlue

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

great place to work for

Cons

none from my experience there

3.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at JetBlue has a lot of benefits, especially for people who enjoy a fast-paced environment and interacting with others. One of the biggest advantages is the travel perks. Employees get standby flight benefits, which makes traveling much more affordable and gives people the opportunity to visit places they normally might not have been able to. Another major positive is the work environment and company culture. JetBlue puts a strong focus on teamwork, customer service, and treating employees with respect. Many crewmembers build close relationships with their coworkers because everyone works together during busy operations and challenging situations.

Cons

Working at JetBlue also comes with challenges, especially because the airline industry can be very demanding. One of the biggest downsides is the schedule. Many positions require working early mornings, overnight shifts, weekends, holidays, and long hours during delays or bad weather. The schedule can sometimes make it difficult to maintain work-life balance. Another challenge is dealing with stressful situations. Airport operations move very quickly, and employees often have to handle upset customers, flight delays, cancellations, or operational issues while still remaining professional and calm. During peak travel seasons, the pressure can increase significantly.

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