Awesome coworkers, management critically disconnected from reality. - In Flight Crew Member JetBlue Employee Review

2.0
Jul 15, 2015
Recommend
CEO approval
Business Outlook

Pros

A chance to see the eastern seaboard. Great west coast layovers Very short reserve time because of high turnover and growth Easy service and fantastic passengers

Cons

Manuals and policies lacking: when you find a blank spot, management will always side with the passenger. New policies, such as attendance, are released 5 days prior to being effective, despite being crafted a year in advance. Middle management interrogates, intimidates, and treats IFCs as expendable. The whole goal of this is to drive up turnover and reduce labor costs (I think). All of the supervisors are from other airlines. I'm not sure if this says something about the company or management or the position, but only a handful of supervisors have ever worn a JetBlue uniform.

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5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

great place to work for

Cons

none from my experience there

3.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at JetBlue has a lot of benefits, especially for people who enjoy a fast-paced environment and interacting with others. One of the biggest advantages is the travel perks. Employees get standby flight benefits, which makes traveling much more affordable and gives people the opportunity to visit places they normally might not have been able to. Another major positive is the work environment and company culture. JetBlue puts a strong focus on teamwork, customer service, and treating employees with respect. Many crewmembers build close relationships with their coworkers because everyone works together during busy operations and challenging situations.

Cons

Working at JetBlue also comes with challenges, especially because the airline industry can be very demanding. One of the biggest downsides is the schedule. Many positions require working early mornings, overnight shifts, weekends, holidays, and long hours during delays or bad weather. The schedule can sometimes make it difficult to maintain work-life balance. Another challenge is dealing with stressful situations. Airport operations move very quickly, and employees often have to handle upset customers, flight delays, cancellations, or operational issues while still remaining professional and calm. During peak travel seasons, the pressure can increase significantly.

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