Why WaMu works and doens't - Teller J.P. Morgan Employee Review

4.0
Nov 29, 2008
Recommend
CEO approval
Business Outlook

Pros

The best reasons to work for wamu are that you are able to be a resource and a helpful aid in alot of peoples lives. You are able to help customers when they walk in and don't know how to manage their money. You can help them get in the best accounts to make their money work for them. You can be a reliable source of information and from time to time given the situation reverse some charges on a customers account.

Cons

The downsides for working with this company are that you are at the bottom of the food chain, no matter where you are. You have to deal with explaining REG P and REG CC constantly along with the occaisional REG E and the customers just don't get it. They don't understand that if you have $100 in your account and swipe your card for $2, $4, $10, $99, that they go in whatever order the merchant processed them in not in sequential order therefore you incur atleast 3 overdrafts, which really is unfortunate however you signed for it when you opened the account! Its hard explaining to customers that no matter how many accounts that are linked to the card that it only debits the primary account and that if it no longer has funds in the account then you will overdraft and not automatically through some miraculous process money be transferred. I hate when customers don't fill out a deposit slip. I hate when they expect me to fix stupid. I hate when they expect me to speak 7 different languaged in several different dialects and get mad when I don't know what jasbfjb means. I hate when I have to baby them through transactions and why their way doesn't work.

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5.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work and life balance

Cons

Can not think of any

3.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

1. One of the best banks, heavy on tech and AI, that makes my life simple 2. Bonus is consistent every year 3. The company is highly social and multicultural. 4. A lot of training program to upskill and develop.

Cons

1. A lot of administrative items to take care of, a significant portion is spent on meetings, meetings are called to establish an agenda for next meetings, and so on. 2. Layoffs, all year round- sometimes significant, while in the middle of delivery. If your manager is off-site/ another city/country, you are more likely to be impacted. 3. Departments may have skewed gender or racial ratios. It is best to stay away to avoid discrimination (to be fair, this has less to do with culture and more to do with who the head of the department is).

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