Work environment - Call Center Agent Ipsos Employee Review

1.0
Jun 24, 2025
Recommend
CEO approval
Business Outlook

Pros

If you want to be booked off and take a break they give you time off

Cons

The work environment is toxic, managers do whatever they want, they choose who must work and who must not work, you are booked off or in and sometimes you can be booked off for months without earning a salary, they even ignore you when your requesting to be booked and let sit at home without salary. Other agent are favoured more than others. If you disagree with management on something they book you off. They are so cruel and they lack professionalism

Explore other reviews about Ipsos

5.0
Dec 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits, good manager, great opportunity to skill stack

Cons

Shrinking US foot print, limited advancement opportunity

1.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Plenty of opportunities and various locations

Cons

You work your tail off using gas, mileage, time, energy, tolls, and consistent but the authenticator who sit in the comfort of their home find any and everything wrong with the survey you fill out. Then, you don't get paid. Their portal that you are supposed to use while on location has connectivity issues or whatever reason they decide to blame it on. So far, I've lost $500.00 with this company. There are many other mystery shopping companies who don't try to cheat you out of money. If I had to guess, they use your pictures and get THEIR money but won't pay their contractors. I would suggest shopping for any other company besides Ipsos!

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