QuickBooks Live Expert positions very different now - QuickBooks Live Bookkeeper Intuit Employee Review

2.0
Feb 23, 2024
Recommend
CEO approval
Business Outlook

Pros

flexible hours and remote work, benefits at 20 hrs.

Cons

More and more cons these days. Little to no control over job roles. New "expert" positions are nothing like the original QBO Live expert roles, bearing little resemblance to what one would consider a "bookkeeping" position. Experts are switched from platform to platform regardless of desire, abilities, skills, years of education, credentials, or career impact. Bookkeeping tasks are being transitioned to outsourced workers. Current bookkeepers are being placed in customer service, call center help type roles, with more and more sales duties being added daily. (they boil their frogs slowly thinking none will be the wiser). Intuit is better at shouting their newfound "values" than they are at abiding by them.

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3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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