Pros
benefits - excellent benefit package compensation package - salary/bonus, etc
Cons
senior leaders are not held accountable to results and deliver sub-standard work. This is tolerated and those who go above and beyond are not rewarded in any way. Employee development seems to stop once you reach a certain level. Expectations seem different for different levels of employees with regard to devleoping employees. If a frontline manager was not having performance conversations or coaching a frontline agent, they would be held accountable. It does not seem that accountability reaches to the Director and VP level. There is no accountability for directors and VPs who pay no attention to their direct reports and only manage their careers. People are making critical decisions that impact customers who have no idea what the work at the frontlines really is.