Trying to do the right thing, but a bit slow to react - Anonymous employee Intuit Employee Review

3.0
Aug 20, 2009
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Intuit is a great company in many ways. Clearly it has a great history, and a great focus on solving customer problems. The benefits were great, and I absolutely loved the people that I worked with. Intuit is really trying hard to do the right thing, and to succeed in its market. Unfortunately, I think that they're not geared towards dealing with the Innovator's Dilemma, although they do try.

Cons

The work wasn't particularly intellectually challenging. There's a large focus on making employees feel like their ideas matter via Idea Jams and other such events, but the pathway from great idea to great product is filled with bureaucracy and with a lot of risk-averse management. Intuit also has no idea how to deal with youth, be that in recruiting, in developing the talent, or in creating pathways to leadership and management.

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3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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