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      IKEA

      Engaged Employer

      IKEA reviews

      Structured work with ownership, but scope creep issues - Customer Experience Specialist IKEA Employee Review

      5.0
      Apr 7, 2026
      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      • Structured, delivery focused work • Data driven decision making • Independent ownership • Impact on team efficiency & customer xp

      Cons

      • Balancing customer facing expectations with project deadlines • Scope creep with cross team processes and reporting • Managers often leaned on me for more than my formal responsibilities, which led to overextension

      Explore other reviews about IKEA

      5.0
      Jun 25, 2026
      It support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good place to work in

      Cons

      Sometimes on call and weekends and nights work

      4.0
      Jun 27, 2026
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Very easy to accrue PTO.

      Cons

      Retail scheduling is inconsistent. You will need to have full availability every day. You will be working most weekends.

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