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Holland America Line

Engaged Employer

Call Center not Sales - Personal Cruise Consultant Holland America Line Employee Review

5.0
Mar 9, 2016
Recommend
CEO approval
Business Outlook

Pros

Big opportunity to promote from within. Lots of work at home options. Travel products are very high quality and the employees have a sense of pride working there.

Cons

I was hired as a Personal Cruise Consultant which was a sales position with the potential to make $100,000 with 3-4 years. I could expect to work 1 weekend per month as a new hire and I would have an endless supply of new "hot" leads. The reality is the top earnings of the best of the best is around $70,000 - $75,000. The shifts are bid and many of them don't include two days off in a row. And the leads run out pretty fast. It is really a call center position with a requirement of 60 calls per day. Very limited training outside of manuals and searching various web sites. High turn-over so there are continual openings.

Explore other reviews about Holland America Line

5.0
Apr 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote flexibility, friendly team, travel opportunities.

Cons

Limited growth unless you relocate to Seattle or Miami.

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Holland America Line Response
2mo
Thank you for sharing your experience and your time with Holland America Line. We’re glad to hear you value the remote flexibility, team environment, and travel opportunities. We also appreciate your perspective on career growth, as feedback like this helps inform ongoing conversations around development and advancement opportunities. Thank you for taking the time to leave a review.
4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great position if they still offer a base salary for your first year.

Cons

Working west coast hours from the east coast.

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Holland America Line Response
1w
Thank you for sharing your feedback. We are glad to hear you see value in the role. We also appreciate your comments regarding scheduling and compensation, and we continue to review how we support our teams and enhance the overall employee experience. Thank you again for your insights.
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