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      Holland America Line

      Engaged Employer

      Holland America Line reviews

      An OK call center job - Reservations Agent Holland America Line Employee Review

      3.0
      May 22, 2018
      Reservations agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good, paid training. Nice facilities. Opportunities for bonuses. Free/discounted cruises.

      Cons

      Micromanaged to a high degree. You get negative feedback just for going to the bathroom. HR will take any opportunity to cheat you out of benefits. Medical and pay isn't competitive. Basically, your standard corporate call center.

      Explore other reviews about Holland America Line

      5.0
      Apr 19, 2026
      Administration
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote flexibility, friendly team, travel opportunities.

      Cons

      Limited growth unless you relocate to Seattle or Miami.

      avatar
      Holland America Line Response
      2mo
      Thank you for sharing your experience and your time with Holland America Line. We’re glad to hear you value the remote flexibility, team environment, and travel opportunities. We also appreciate your perspective on career growth, as feedback like this helps inform ongoing conversations around development and advancement opportunities. Thank you for taking the time to leave a review.
      4.0
      Jun 22, 2026
      Personal cruise consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great position if they still offer a base salary for your first year.

      Cons

      Working west coast hours from the east coast.

      avatar
      Holland America Line Response
      2w
      Thank you for sharing your feedback. We are glad to hear you see value in the role. We also appreciate your comments regarding scheduling and compensation, and we continue to review how we support our teams and enhance the overall employee experience. Thank you again for your insights.
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