Pros
If you do not already have administrative experience, it is a good place to learn as you’re thrown in the deep end and pushed
Cons
Pay is awfully considering how much responsibility you have and how high stress the environment is. You’re also tasked with an unreasonable about of work to be completed per day (a checklist format) and if you cannot complete the impossible to complete checklist then you have to stay back (which is often in the middle of the night) to finish it without being paid for the additional hours you’re working. They also gaslight you and say you should not be expected to be paid because it’s your fault that you couldn’t complete it in time. They they guilt you and say you’re not looking out for your team members by passing the work you couldn’t finish on to them. This is also not whilst being on a salary but as a casual. They also don’t approve any leave in advance. They say they will “do their best to accommodate but there is no guarantee so you literally cannot boom holidays because there is a chance that you would be rostered on even if you took the dates off months prior. Being polite is also not good enough at the Hilton. There is a strict vocabulary you have to abide by that makes you sound like it is 1920. The women staff (me included) are hyper sexualised and you feel like you’re a servant to the rich public servants and other VIP’s that stay. The experience was genuinely horrible and gave me extreme amounts of anxiety every time I had to work.