Lots of issues in the eCommerce department - ECommerce Manager Hilton Employee Review

2.0
Apr 29, 2015
Recommend
CEO approval
Business Outlook

Pros

High pay to perform a simple job. Very much a 9-5 job that you don't need to take home. Benefits are good, especially the employee travel program perks. 5 weeks of PTO after your first year is also unbeatable.

Cons

Very inexperienced people in management roles leads to micromanagement and a lack of overall leadership. Inconsistencies across teams with policies and procedures such as work from home caused a lot of internal issues. The recruiters do a good job of overselling this job. eCommerce team members are just glorified account managers who talk about digital but don't actually execute on digital principles. There are not a lot of opportunities to move up and the promotions are given to those who don't necessarily have experience in those roles. The turnover is very high and the company does not do a good job of trying to retain their talent.

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5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benrfits are really good….and discounts

Cons

You work a lot but it’s fun

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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