Favoritism,lies and a very stressful work enviroment. Crappy and outdayed property,poorly maintained. - HOUSEMAN Hilton Employee Review

3.0
Oct 28, 2012
Recommend
CEO approval
Business Outlook

Pros

Stable job,Hilton brand name and benefits so so discounts.

Cons

Favoritism,secret shoppers who lie,low pay and no life. Managers that constantly critisize amd bully and harass employees about their job. The property i work at is terrible it's so bad that a diamond member complained and management had to try to kiss his ass and bribe him. Dusty and dirty rooms,mold on the ceilings on most rooms,1970 interior green paint,cracked,loose and missing tiles. Housekeeping almost never changes the sheets. I have witnessed this on multiple occasions. Constant workplace stress and bullying by managers. Cannot advance at all. Good hardworking employees don't get any recognition what so ever. Lazyness and favoritism is awarded so much so an employee recieved employee of the month twice! Employees cannot defend themselves if acused or blamed for bs that did not happen. The employee has no rights it's always the fuest first employees non existant. Employee put on the spot instantly is wrong take guests word over yours. Mundane and repetetive tasks carried out on a daily and nightly basis.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Super friendly, flexible hours, good management

Cons

On your feet for hours, miscellaneous tasks at times

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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