I have very much enjoyed this position and would recommend working with the Hilton team. - Guest Service Representative Hilton Employee Review

5.0
Jan 24, 2012
Recommend
CEO approval
Business Outlook

Pros

Level of quality of the hotel compared to others. Meet a lot of motivated, team oriented people. Your manager has a huge impact on whether or not you enjoy your job and I really respect my manager. I feel that I have increased my professionalism, communication and social skills by working here.

Cons

Long hours. New policy stating that front desk members have to stand up during shift (8 hours)! Only 3 shifts: morning 7-3, evening 3-11, night 11-7, so limited flexibility. I am a college student and do not know if I would want to work here for my real job/career.

Explore other reviews about Hilton

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

No Cons to mention at this time.

3.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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