Pros
Amazing culture of inclusivity, diversity and respect. Every company talks about it but Gap stands by it at all costs. Everyone in the field is genuinely so kind and cares so much about the brand. Districts Managers are all wonderful and are doing the best they can in a business that’s rapidly changing. Discount and benefits are excellent. If you honestly work hard for the company the company will work hard for you in terms of compensation, transfers, promotion etc. Payroll is not as bad everyone makes it out to be. If you’ve got the right people and lead by example you’ll be fine.
Cons
Operationally the place is... sort of a train wreck. The biggest problem is technology. On any given day you will have to navigate 3-4 different operating systems, every store is a revolving door of device replacements, there are about 15 different reports to look at at any given time to get a clear overview of the business all of which update on different days, registers losing track of cash, strange unexplained payroll reporting the list goes on and on with no clear resolutions. Product allocation is at times equally as hectic. What happened to that 3k units we were supposed to get on Thursday that turned into 14k? Why does maximum capacity exist if it’s blatantly ignored? Why are size runs always broken? Where’s the replenishment on top investments? No one knows! I have to say that individually everyone on every level is doing their best to fix these issues but collectively there seems to be large disconnects between the field, corporate and across most business functions. Customer acquisition (Credit/BRIGHT/e-mail capture) is no longer a compliment to the product and customer journey; the weight of these metrics make it seem as though it IS the product and ONLY journey. We spend more time talking about this than we ever do product and there is absolutely no incentive to care about anything else from the perspective of the associate. The company is regularly terminating people for falsification of records (creating fake applications/profiles) because of the insane pressure (think daily conference calls on top of bi-hourly emails about performance) to meet arbitrary acquisition goals just to keep hours on their schedule.
