Difficult to succeed - Customer Service Representative Gap Employee Review

2.0
Aug 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Friendly peers Casual dress Good products Great customer service

Cons

Very restrictive break times Cannot have set schedule Cannot have assigned workspace Poor equipment and few resources Impossible metrics to meet Training insufficient Constant pressure to meet requirements with little assistance to do that

Explore other reviews about Gap

5.0
Nov 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Great management and a nice place to work.

Cons

No major cons. Customers were sometimes rude.

1.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Hourly rate is decent and pays weekly

Cons

Managers think they are above everyone even when they have as much potential as a goldfish in life. We are pushed to get customers to sign up for a store credit card which is one of the worst credit cards I’ve seen. Your worth at this company is dependent on how many credit cards you can get which is so dehumanizing. Horrible culture and company to work for.

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