Good for a second job or if you don't really need the money. - Customer Service Associate Gap Employee Review

3.0
Oct 7, 2011
Recommend
CEO approval
Business Outlook

Pros

-Fantastic, well made clothing and accessories -50% discount off full-priced merchandise -Got to try on clothes at work when it was slow to see how items fit and better sell them -Great advertising draws people in -Company that you can say you're proud to work for -Opportunities to work at other locations or transition to Old Navy or Banana Republic -Very low stress job in comparison to other places I have worked. It's easy to fold clothes, smile at customers, exchange a different size for a customer in the fitting room, ring purchases up, and pull out a marking gun and start tagging some markdowns.

Cons

-Hours were rare and unpredictable. On a good week, I would get about 25 hours. On a bad week, I would get 4. There was definite favoritism on who got what hours. Admittedly, I was favored and got about 20 hours on average. But like I said, it could never be depended on. -They tend to overhire. So you'll have 20 workers and each of them will have anywhere from 4-12 hours a week on average. This is to promote your ability to work harder and get more hours (I guess). -Upon starting, they paid slightly above minimum. However, after 1 year of service with them, and high performance marks on my review, I was offered an 18 cent raise. Management tried to tell me that this was a "spectacular" raise. Seriously? And then shortly after my review, minimum wage went up and was more than what I was earning with my new raise. They didn't adjust it, which meant that new hires were earning more than I was. -Lateral moves in the company are easy, such as transferring to a different store. Moving upwards is almost impossible, as there aren't many positions that open up and when they do, they tend to outside hire. -Be prepared to be all about getting Gap card applications!! It's all about Gap cards, Gap cards, and more Gap cards! And if you're working a fitting room and not the register, it's super hard to claim credit for you "selling" the Gap card to a customer. Also, hours are often based on how many credit applications you run. I guarantee, you'll end up getting one yourself, just to make your goal on a slow day.

Explore other reviews about Gap

5.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

I worked on a great team.

Cons

Quickly outgrew the retail life.

1.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Hourly rate is decent and pays weekly

Cons

Managers think they are above everyone even when they have as much potential as a goldfish in life. We are pushed to get customers to sign up for a store credit card which is one of the worst credit cards I’ve seen. Your worth at this company is dependent on how many credit cards you can get which is so dehumanizing. Horrible culture and company to work for.

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