Senior Resolution Manager - Senior Resolution Manager Gallagher Employee Review

2.0
May 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Gallagher overall, not just Gallagher Bassett, is a solid company.

Cons

Micro management times 10. If you excel at customer service you will not be recognized unless your unattainable numbers are met. Standards change faster than you get trained on expectations. Frequent promotions to individuals that have no management training. Do not expect the management team to care about you as a person, you will be treated as a number.

Explore other reviews about Gallagher

5.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The company has a positive and inclusive culture

Cons

There is a poor work life balance

4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance as a remote employee. Management is approachable and genuinely willing to help when it comes to workload — you never feel like you're on your own.

Cons

Mentorship is largely self-driven. if you don't seek it out yourself, it won't come to you. Systems and internal processes can be slow and tedious, which adds friction to an already fast-paced workload. Compensation does not reflect the complexity or volume of work expected. High performers who are ready for the next step would benefit from clearer, more proactive promotion paths. When that structure is missing, talented people disengage quietly long before they ever leave.

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