Pros
I made sure to wait until I was well clear of GLG to write this so I could give this review some thought and not be too reactionary. It also helps to have perspective from working at other places. For anyone perusing, I'd recommend digging deeply through reviews on this site to see the contributions where folks put in more consideration and content than small blurbs. These longer contributions also tend to have more reactions and can provide a more comprehensive view of the culture here. Pros: -For fresh out of college grad this can be good to make friends since most employees are around your age. -If you don't have "customer service" skills on your resume already, you'll be able to put that on your resume after a few months here. -This is truly entry level work and can facilitate you moving to a city where GLG has an office.
Cons
-You should be curious why there are such massive amounts of fresh college grads and a never-ending recruitment for new classes. The answer is retention: this company doesn't keep most of its employees. And this is a major red flag. -At the core of the retention issue is the business itself: you do not contribute any true value or solve real problems. The company exists to be a source of middlemen setting up calls, and at best, you will only be a phone/email jockey middleman. There is no growth or evolution here; once you are done being the phone/email workhorse for a set of brief client engagements, you are done in that space. You simply move on to do the same thing endlessly through setting up calls and calendar appointments. It is mindless and soul-crushing work. They'd automate you if they could so the company could mostly be a bunch of self-important suits networking, but tech simply isn't there yet. -Because of the nature of the business, you will not develop any real skills outside of customer service. Not to say this isn't valuable, but if you've been a good service employee before in any industry, its basically the same thing. -They'll abuse your work-life balance to continue being that phone/email middleman until you break or accept it. You won't know any better or be able to push back because you're fresh out of school and unempowered by the company. If you want to be tracked and hounded to be at your computer/phone at all hours, this is the place for you. -The pay is abysmal for your hours. It would honestly make so much sense to incentivize employees who overperform and work endless overtime, but they can't afford that and go public at the same time. All of that pay has to go to the bloat at the top. So, in short, there is poor retention and a revolving door (the biggest sign of a company being awful to work for). The poor retention is due to the mindless middleman nature of the business and the lack of true skills development. Management pushes constant work to be the middleman with poor life balance and equally poor pay for the hours worked. I was extremely fortunate to have developed skills outside of this place and jumped the first chance I got. In my very next role, I made more than the VPs here. By now, I can't even imagine agreeing to such a poor monetary return on my work and time. And its not like I had that much more experience than the grad classes newly entering GLG.