Pros
Working in this environment really helped me come to terms with my mental health when I'm at an all time low. I was in a pretty unhealthy relationship with my manager. Her criticism made me feel very depressed, and unfortunately, high key micromanaging is beneficial to profit so her behavior kept up very consistently. As a young professional, I've never learned to confront a manager or talk to HR about concerns, and while I put in effort to learn how, I wasn't taken seriously. But that's ok, the company has a lot of issues to work out, and they just choose not to focus on how they treat their people AS MUCH as most everything else (that's not to say they aren't trying - they are!). Anyways, the depression I was in forced me to learn how to put my foot down, draw a line between work and life, and find coping methods to deal with incredibly stressful life events such as the extreme stress you experience in this job. I've worked in an ER and never felt as stressed as when I worked here to such little benefit/reward. I look at this as a learning opportunity. If you want to push your stress levels to the limit, see how much it takes you to crack, feel the pull of demanding clients from every direction around the clock, then step up to the plate. You won't be let down by GLG If you're looking for a job to start your career, but do not feel like you want the above, I might suggest starting somewhere else. This role is not for the average Joe.
Cons
I wish the company would advertise the incredible amount of stress and long working hours of this role. There are too many unsuspecting new grads or young professionals that don't understand their own limits and take on this job to find their physical or mental health in check. It's true that they provide the app Talkspace, although this doesn't tend to help the majority of people in the role who can't commit enough time to benefit from this tool. Due to the long working hours, we were asked to choose "1 activity per week" outside of work - choose wisely. At first I chose tv and then ultimately switched to meditation when I was getting very depressed. I did have a friend who had gone to HR due to a laps in mental health and she was kindly asked to leave the company and seek a better fitting role since they couldn't help her.