Okay for a first job, steer clear otherwise - Anonymous employee GLG Employee Review

I co-hosted the GLG Town Hall in which Alexander responded to a question about how he considers feedback from Glassdoor, as referenced in the Advice to Management section above. Alexander’s response was misinterpreted by this reviewer. The point Alexander was making, as shown by the quote that follows, was that our hiring process needs to be fully transparent so people know what to expect. Here’s his answer, as taken from the recording: “I don’t read all of them [Glassdoor reviews]. The team reads them and shows them to me. Gosh, there are a lot of different types of reviews. I take the collective feedback seriously. I guess one type of feedback that I take particularly seriously is when people feel frustrated that they feel the job is not as billed or [is] just call scheduling. I take that as, 'oops we got our hiring process wrong.’ We need to be totally transparent about the job, and somehow it didn’t work with that person. And that seems like a fixable problem, and we’re going to work really hard to fix that, and we are working hard to fix that. We want to be super clear about what is the role and what are the roles so people come in eyes wide open. The second point of, 'is it just a call scheduling job'-- I resent that opinion because I think it’s both our fault and it’s the employee’s fault but it doesn’t need to be so. Meaning that this role of being a service professional here can be as - if you want to call it - strategic and as entwined with the customer’s thought process as you make it. And it’s totally a gap between your ability to execute and our ability to train you and our presence as a company, meaning people’s understanding of what we do, that sits between us solely doing scheduling and…[becoming a client’s learning partner]. That said, there are some solutions we can put in place, like a call scheduling system or even a team that schedules calls to reduce that burden. We have those teams but not at the level that we might – so there’s a chance we might be able to expand them. So I take those collective ideas seriously.”