Pros
- the team I was in at the time were good, we'd have a laugh and if somebody had a bad phonecall there was a real sense of everybody checking they were okay - Some of the customers were a real delight and really appreciated what you did - Lots of problem solving, it was fun trying to work out how to find solutions to things and work with depots and other departments to get things done
Cons
- Management in customer services were a boys club - if you were good at your job then there was no chance of a promotion, they wanted you where you were - Management would set unreasonable expectations on the customer service team vs other teams in the department, we were literally seen as the lowest of the low in the department. Other teams called us genpop - How good you are at your job depended hugely on how much other departments wanted to help you that day or if they'd even answer the phone - Managers refused to help on phonecalls where people asked for a manager, you'd have people screaming down the phone at you asking for a manager and we still weren't allowed to ask for one to take over the call