Pros
Great company to work for... excellent pay and benefits. Have had the opportunity to speak with and meet many wonderful and outstanding officers, supervisors, managers from the field and their nationwide and international offices. Continual paid training. Senior management seem to have concern for the employees in the department Open door policy with upper management.
Cons
Unfortunately there are people that do not represent the company as well as they should. Unfortunately there are clients and building employees that treat the communications department more like their personal secretary instead of what the communications department is there for and the manager allows this. Absolutely NO real formal training for this department. You must learn by doing. Absolutely NO advancement opportunities once you are in communications you are stuck in communications unless you know someone. The majority of the departments in HQ treat the communications department like dirt. Important information is RARELY updated by the manager or the other departments responsible. There is LITTLE communication between employees and the manager There is no recognition what so ever. You may as well be invisible. Be prepared to be used and abused. Manager of this department is in a good mood one moment the next she will be verbally abusive. Manager for this department needs to work on her people skills Manager for this department will fire someone for something trivial yet allow major incidences to be ignored. A huge double standard. The truth does not count in this department for anything at all. If you go to the manager with an issue, it falls on deaf ears and nothing is done. Extremely high call volume, high stress situations Supervisors do not know what they are doing most of the time, very little communication. Company policy is to have an exit review... I did not have one!!!