Golden Rule - applied to guests, not employees - Cook Four Seasons Employee Review

We appreciate your feedback on our hotel. I am sorry to hear that - while you feel we have done well in a few areas - you have experienced several challenges within the department. Please know that we hold the highest standards to providing a positive work environment, and it is unfortunate that this has not been your experience. In addition, we realize the first quarter in Chicago can see less visitors and this has, unfortunately, effected our staffing. We attempt to take a balanced approach when scheduling, but it seems here, we have missed the mark. More importantly, we strive to provide a leadership team that promotes learning opportunities and is transparent in communication. If you feel this is not the case, I would encourage you to contact me. We want to address employees' concerns head on and make changes in order to deliver on our promises. Thanks again for writing us. Sarah Director of Human Resources Four Seasons Hotel Chicago