Work on major holidays like New Year’s, etc.
Non-stop, back-to-back calls.
Verification process for each client is ridiculous outdated which caused them to get more irritated.
Overtime is mandatory up to 12 hours per day with months of overtime without end.
HR is useless and takes 3 days or more to answer simple requests.
Help desk for IT-related issues are as clueless and repetitive as they can be.
Tech and audio issues most calls. Clients can barely hear you. Outages are not paid.
Angry, demanding, and rude clients (“participants”) 90% of the time. Which I understand because the company is subpar and their contracts are mediocre.
Time is tracked to the last second. Metric system requires you to be present in front of your computer 95% or higher of your 12 hour shift. (Prepare yourself for vision and back problems).
Consists of 3 breaks that are 15/30/15 minutes. Not comparable to a 12 hr shift where all you do is talk non-stop about people’s financial burdens.
Remote so it is very cut and dry in relation to interpersonal relationships. Chats through Teams are as strictly professional as one would hate. You feel like a number, a statistic, like an lemon that needs to be juiced before it can be discarded.
Almost 1-3 call reviews per week with degrading feedback. Management would listen to your call to give you feedback and most of their feedback is negative no matter how great you can be. Participants provide me with excellent surveys every week but yet my call reviews would be negative and very demotivating. I am so burnt-out. My training class had over 25 people and it now boiled down to 3. High turn over rate. Have been here for a over a year just because I need financial stability through a long-standing company but this isn’t it. Applied to work for FIS but then put me to work in TRowePrice while FIS handles my pay. Very confusing and uncomfortable when handling HR and IT related issues. Promised laptops 5 months ago and no one knows their tracking information. Training was mediocre, five weeks to learn everything about 401k policies and procedures from scratch and with no financial background is insane. Trainers would just read off PowerPoints and then when we spoke in unison on how the content was very unclear, they made us take calls and do transactions. Training consisted of various tests which you had to pass to keep your job. Even after one year working here, enduring everything, getting call feedbacks, we still get tested on irrelevant topics with WeLearns, and supervisora do side by sides which consist of then listening in on your conversation with a client on real time and reviewing it. Everyone knows how burnt out everyone else if but since they monitor everything you say and do, people are scared to rant in our group chats so when they can’t take it anymore they quit abruptly without a single word. That’s very disappointing how we don’t receive support from anyone. When someone decides to quit they take your access right away so you don’t mention anything to the poor others which just need someone to talk to. Great people just you never get to know or talk to them. Strictly robotic. I will be quitting soon enough because I don’t see myself getting a raise or climbing up at all even though I can consider myself really great with participants based on their own personal reviews. Also, they mostly have really late shifts for new hires.
Bonus pay takes an extra two to three pay periods after promised to be disbursed and it’s taxes so you won’t get the full portion.
If you leave with less than a year you have to pay half back and if you have less than 9 months I believe you pay the entire bonus back.
