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      FIS

      Engaged Employer

      FIS reviews

      Great pay but limited growth and job stability - Customer Service Representative II FIS Employee Review

      3.0
      May 26, 2026
      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and benefits. Not much micromanaging. You’re responsible for assisting the customers and that’s all you really do.

      Cons

      Removing performance based bonuses. Blocking PTO. Layoffs. CSR’s never stay in one department so it’s difficult to feel like the job is stable. The opportunities for career growth are minimal because you can’t stay anywhere long enough to move up.

      Explore other reviews about FIS

      5.0
      Jan 14, 2026
      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great opportunities and challenging - engaging work.

      Cons

      None that come to mind.

      1.0
      Apr 23, 2026
      Client services manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most colleagues are well intentioned, but stretched beyond the max.

      Cons

      After filing for FMLA, my “leader” encouraged me not to involve HR in the future. The whole point of FMLA is job protection. Him making this suggestion, at best, seems highly unethical and potentially illegal. Some leaders are good with people. Others are more techno sound. The ones that can effectively do both are let go. It makes no sense and the company offers little transparency.

      2
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