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      Experian

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      Smart people in a clunky, complex environment - Director, Business Operations Experian Employee Review

      2.0
      Apr 23, 2024
      Director, business operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Genuine belief in the in the corporate mission Culture of kindness and inclusion Competitive salaries Competitive health insurance package

      Cons

      Pervasive lack of transparency Poor operational structure - difficult to complete the simplest tasks Antiquated PTO accrual policy

      avatar
      Experian Response
      2y
      Thank you for taking the time to provide your experiences on areas where we can improve. While it was great to see you rate work/life balance, culture and DEI as 5 stars, we are certainly disappointed with the 2 star rating . We do value the candid feedback on where we can improve and be more progressive. We are 100% focused on making Experian an exceptional place to work, which I feel is reflected fairly in our current global 4.3 Star Glassdoor rating from 6k+ reviews. The Glassdoor platform only allows to make a single response so its limited in fully addressing your comments. If you’re open to sharing more context, I’d welcome the opportunity.

      Explore other reviews about Experian

      5.0
      Jun 4, 2026
      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great environment and people management is amazing

      Cons

      None that I can think of

      1.0
      Jun 10, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent salary & benefits, monthly no internal meeting days

      Cons

      Friendly reminder that HR does not care about you. They care about staff with seniority, whom they will allow to retaliate despite that being against company policies. Think twice about reporting the higher ups because it will come back to haunt you, guaranteed. Also, AI is the only thing that matters anymore. Watching the volume of once-impressive colleagues become so single and simple minded through constant AI usage is not only disappointing but genuinely alarming. Thinking for oneself is no longer the standard, it seems, and speaking against such unfettered use of AI in all things will get you professionally ostracized.

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